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Terms & Conditions

1. Booking and Payment

  • Upon booking confirmation, the full rental amount is paid by credit card via secure online payment.
  • Booking confirmation and rental contract are sent to the provided email address.
  • Consumption (electricity, heating, water) is settled after the stay based on meter readings.
  • Floor washing (min. 500 kr) is mandatory and settled after the stay.

2. Cancellation

  • In case of cancellation, the amount is not refunded unless the property is re-rented to another party.
  • Please contact us as soon as possible if you need to cancel.

3. Cleaning and Check-out

  • The property must be thoroughly cleaned upon departure, unless final cleaning has been purchased.
  • Floor washing is always performed by the landlord and settled based on time spent (minimum 500 kr).
  • The areas surrounding the property must be cleared of rubbish.
  • Waste must be sorted and left in the waste container.
  • The key must be returned upon departure.

4. Consumption

  • Electricity is settled at the daily rate.
  • Heating is settled per unit at current prices.
  • Water is settled per m3 at current prices.
  • Meter readings are taken by the landlord upon arrival and departure.

5. Practical Matters

  • Final arrangements regarding access and practical details are agreed with the landlord shortly before the rental period.
  • Dogs are welcome by arrangement but must be kept on a lead.

6. Liability and Damages

  • The tenant is responsible for any damage to the building, furnishings, and equipment.
  • Any damages must be reported to the landlord as soon as possible.
  • The landlord assumes no responsibility for personal injury or loss of belongings during the stay.

7. Contact

For questions or issues, please contact:

Lakehouse Retreats ApS
Skovvej 42, 8600 Silkeborg
CVR: 12345678

Contact person: Marie Andersen
Email: hello@nordiclakehouse.dk
Phone: +45 20 30 40 50