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Terms & Conditions
1. Booking and Payment
- Upon booking confirmation, the full rental amount is paid by credit card via secure online payment.
- Booking confirmation and rental contract are sent to the provided email address.
- Consumption (electricity, heating, water) is settled after the stay based on meter readings.
- Floor washing (min. 500 kr) is mandatory and settled after the stay.
2. Cancellation
- In case of cancellation, the amount is not refunded unless the property is re-rented to another party.
- Please contact us as soon as possible if you need to cancel.
3. Cleaning and Check-out
- The property must be thoroughly cleaned upon departure, unless final cleaning has been purchased.
- Floor washing is always performed by the landlord and settled based on time spent (minimum 500 kr).
- The areas surrounding the property must be cleared of rubbish.
- Waste must be sorted and left in the waste container.
- The key must be returned upon departure.
4. Consumption
- Electricity is settled at the daily rate.
- Heating is settled per unit at current prices.
- Water is settled per m3 at current prices.
- Meter readings are taken by the landlord upon arrival and departure.
5. Practical Matters
- Final arrangements regarding access and practical details are agreed with the landlord shortly before the rental period.
- Dogs are welcome by arrangement but must be kept on a lead.
6. Liability and Damages
- The tenant is responsible for any damage to the building, furnishings, and equipment.
- Any damages must be reported to the landlord as soon as possible.
- The landlord assumes no responsibility for personal injury or loss of belongings during the stay.
7. Contact
For questions or issues, please contact:
Lakehouse Retreats ApS
Skovvej 42, 8600 Silkeborg
CVR: 12345678
Contact person: Marie Andersen
Email: hello@nordiclakehouse.dk
Phone: +45 20 30 40 50